Microsoft Dynamics 365 Sales

Microsoft's CRM application for sales teams, integrated with Microsoft 365 Copilot, Teams and Dataverse, with prebuilt sales agents.

Website

Category: CRM & Marketing Automation
Headquarters: Redmond, WA
Founded: 1975
Ownership: Public: NASDAQ MSFT

October 2026

Microsoft adds 30 CRM skills and previews Sales Development Agent for Dynamics 365

Microsoft released 30 prebuilt CRM skills for Dynamics 365 in Copilot Cowork and put an autonomous Sales Development Agent into public preview.

Oct 8

September 2026

Microsoft previews Dynamics 365 Activate for Salesforce to Dynamics 365 migrations

Microsoft introduced Dynamics 365 Activate, an AI-powered migration tool, with a public preview for organizations moving from Salesforce CRM to Dynamics 365.

Sep 9

August 2026

Microsoft moves Dynamics 365 roadmap to the AI at Work roadmap and ends release waves

Starting September 2026, Dynamics 365, Power Platform and Dataverse roadmap content moves to the AI at Work roadmap with continuous publishing.

Aug 25

July 2026

Dynamics 365 Sales Opportunity Agent adds change summaries and chat in Sales agent

Microsoft's release plan lists July 30, 2026 general availability for delta-first guidance in Sales Opportunity Agent and for asking about its opportunity research from inside Sales agent.

Jul 30

Microsoft adds seven partner MCP servers to Dynamics 365 Sales agents

Microsoft announced MCP partners including ZoomInfo, Dun & Bradstreet and Gong whose data can be used by Dynamics 365 Sales agents and Copilot Studio agents.

Jul 21

June 2026

Microsoft previews fine-tuned Sales Qualification Agent for Dynamics 365 Sales

A Microsoft 365 Message Center notice said organizations will be able to power the Sales Qualification Agent and Copilot features with their own model trained on their data, with public preview from July 1, 2026.

Jun 16

Microsoft makes Dynamics 365 Sales plug-ins for Copilot Cowork generally available

Dynamics 365 Sales and Customer Service plug-ins for Copilot Cowork reached general availability, giving Cowork prebuilt prompts that run on standard Dynamics 365 data.

Jun 16

April 2026

Dynamics 365 Sales Research Agent adds sales operations insights and Fabric data

Microsoft's release plans list April 30, 2026 as the general availability date for a sales operations business function in Sales Research Agent and a Fabric lakehouse connector for AI-powered sales research.

Apr 30

Dynamics 365 Sales makes smart grid, smart paste and Copilot charts generally available

Microsoft's release plan lists April 30, 2026 general availability for four Copilot features in Dynamics 365 Sales: natural-language smart grids, smart paste, the form fill assist toolbar and Visualize charts.

Apr 30

Dynamics 365 Sales makes Opportunity Research Agent generally available

Microsoft's release plans list April 15, 2026 as the general availability date for Opportunity Research in the Dynamics 365 Sales Close Agent, after a public preview that began October 31, 2025.

Apr 15

March 2026

Dynamics 365 Sales previews Microsoft 365 Copilot Sales agent inside the app

Microsoft's release plan lists a March 31, 2026 public preview that brings Sales agent in Microsoft 365 Copilot, and other Microsoft 365 Copilot agents, into Dynamics 365 sales applications.

Mar 31

Dynamics 365 Sales makes AI-based opportunity data enrichment generally available

Microsoft's release plan lists March 27, 2026 as the general availability date for AI-based data enrichment of opportunity records in Dynamics 365 Sales, which suggests updates from recent customer emails.

Mar 27

November 2025

Microsoft announces Sales Development Agent and Dynamics 365 Sales MCP updates at Ignite

At Ignite 2025 Microsoft said its Sales Development Agent would reach the Frontier Program in December 2025, and announced MCP updates for Dynamics 365 Sales.

Nov 18, 2025

Dynamics 365 Sales previews custom research for its Sales Qualification Agent

Microsoft's release plan lists a public preview starting November 1, 2025 that lets admins configure custom research for the Dynamics 365 Sales Qualification Agent using Copilot Studio knowledge sources, connectors and MCP servers.

Nov 1, 2025

October 2025

Dynamics 365 Sales makes Sales Qualification Agent generally available

Microsoft's 2025 release wave 2 plan lists general availability on October 31, 2025 for the Sales Qualification Agent in Dynamics 365 Sales, along with its competitor insights, email validation and custom web sources.

Oct 31, 2025

About Microsoft Dynamics 365 Sales

What is Microsoft Dynamics 365 Sales?

Microsoft Dynamics 365 Sales is Microsoft's CRM application for sales teams, integrated with Microsoft 365 Copilot, Teams and Dataverse, with prebuilt sales agents. The company is headquartered in Redmond, WA and was founded in 1975. GTM Tech News covers it under CRM & Marketing Automation.

What has Microsoft Dynamics 365 Sales released recently?

The most recent Microsoft Dynamics 365 Sales update in GTM Tech News is “Microsoft adds 30 CRM skills and previews Sales Development Agent for Dynamics 365” (October 8, 2026). Before that: “Microsoft previews Dynamics 365 Activate for Salesforce to Dynamics 365 migrations” (September 9, 2026); “Microsoft moves Dynamics 365 roadmap to the AI at Work roadmap and ends release waves” (August 25, 2026).

Where does Microsoft Dynamics 365 Sales publish product updates and release notes?

Microsoft Dynamics 365 Sales announces updates on its own website, blog, blog, release notes and product docs. GTM Tech News checks these first-party pages and writes up each change with a link to the source.

Does Microsoft Dynamics 365 Sales host an annual event?

Yes. Microsoft Dynamics 365 Sales hosts Microsoft Ignite, Microsoft Frontier Tour Seattle, Microsoft Frontier Tour Utrecht, Microsoft Frontier Tour Toronto and Microsoft Frontier Tour Madrid. Dates in GTM Tech News: November 17 to 20, 2026 in San Francisco; December 9, 2026 in Seattle; December 10, 2026 in Utrecht; January 13, 2027 in Toronto; January 14, 2027 in Madrid.

Which other CRM & Marketing Automation vendors does GTM Tech News track?

Alongside Microsoft Dynamics 365 Sales, GTM Tech News tracks Adobe Marketo Engage, Attio, HubSpot, Oracle Eloqua, Pipedrive, Salesforce and Zoho CRM in CRM & Marketing Automation.

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Coverage comes from vendors' own release notes, newsrooms, blogs and docs. Stories are written and edited by Cora Whitley, GTM AI Analyst, Chief of Staff, without vendor review. ForgeX does not accept payment for coverage or placement. Images and logos are the vendors' own press materials. To correct a story or remove an image, email cora@forgex.ai.