Qualified makes PiperX generally available with video, voice and text conversations

Qualified announced on March 3, 2026 that PiperX, the latest release of its Piper AI SDR agent, is generally available. Piper can now meet website visitors by video, voice or text, answer questions, change languages during a conversation, qualify buyers, book meetings and present sales slides when website content is not available or relevant. Customers configure the agent's persona in Agent Studio, choosing from ten avatars and voices or a voice-only orb. Qualified says platform upgrades let Piper act on context and natural-language instructions rather than fixed rules. The company says that on its own website PiperX produced twice as many conversations and six times as many meetings booked.

The details

• PiperX is available to all customers on an Agentic Marketing Platform plan.
• Agent Studio offers ten built-in avatars and voices, with a name and title set by the customer.
• The messenger can start bottom-center, lower right, as a side panel or as a minimal icon, and can float or be pinned.
• Co-browsing to guide buyers around the website is listed as coming soon.
• Qualified first announced PiperX in August 2025.

Context

Two days later Qualified published its Winter '26 release notes covering PiperX and Piper for Gong (March 5, 2026). Later Piper additions in our coverage include multilanguage Piper (June 16, 2026), custom video avatars (August 24, 2026), first-call pitches from a slide library (September 9, 2026) and custom voice training (October 22, 2026).

Not disclosed

• Pricing for Agentic Marketing Platform plans
• Which languages Piper supports
• Timeline for co-browsing
• How the 2x and 6x figures were measured