Qualified lets customers train custom voices for Piper

Qualified announced on October 22, 2026 that customers can give Piper, its AI SDR agent, a custom voice trained from real recordings. The feature is set up in Agent Studio. The person whose voice is used records a short consent clip and a voice sample of about 30 seconds, and after processing the voice appears in the voice dropdown of the agent profile. Qualified says the feature is available now to all customers using voice or video conversations.

The details

• Setup requires two recordings from the speaker: a consent recording and a voice sample of roughly 30 seconds.
• The trained voice reproduces the tone, pace and accent of the sample and cannot be edited after it is created.
• Qualified recommends recording in a quiet room with the microphone held 7 to 8 inches away.
• The company describes custom voices as the audio counterpart to custom personas, which give the agent a brand-matched face.
• A how-to article titled Creating custom voices is published in Qualified University.

Context

Custom voices continue a series of Piper releases in our coverage. Qualified shipped its Summer '26 release for website conversations and agentic email on August 20, connected Piper to Salesforce Data 360 on August 25, added first-call pitch delivery from a slide library on September 9 and added silence-based and field-change triggers to Piper Email on September 24. The announcement was posted in the Qualified community by its community manager, and the site footer lists Salesforce, Inc. as the copyright holder.

Not disclosed

• Pricing
• Supported languages
• Limits on the number of custom voices