Qualified lets customers create custom video avatars for Piper

Qualified announced custom avatars for Piper, its AI SDR agent, in a post on its community site. According to the post, customers upload a single static photo in Agent Studio, and the platform turns it into an animated video persona that moves, speaks and expresses emotion during conversations. Qualified says customers running multimodal video conversations have seen a 35% increase in website conversations and a 24% increase in meetings booked. The feature is available for customers on an Agentic Marketing Plan who use PiperX video mode, and Qualified asks customers to confirm availability for their organization with their Success Architect. The post says custom voices would roll out in the fall.

The details

• Input: one static photo uploaded in Agent Studio.
• Availability: Agentic Marketing Plan customers using PiperX video mode.
• Customers confirm availability through their Success Architect.
• Qualified cites 35% more website conversations and 24% more meetings booked among customers using video conversations.
• A how-to guide on creating custom avatars accompanies the post.

Context

This extends PiperX, which Qualified made generally available with video, voice and text conversations on March 3, 2026. The custom voices mentioned in the post arrived on October 22, 2026. Between those dates, Qualified connected Piper to Salesforce Data 360 (August 25) and added first-call pitch delivery from a slide library (September 9).

Not disclosed

• Whether custom avatars carry an added cost
• Consent or likeness verification requirements for uploaded photos
• Methodology behind the 35% and 24% figures