Adobe adds live chat wait limit and transcript download to Dynamic Chat
Adobe's March 2026 Dynamic Chat release for Marketo Engage adds a configurable visitor wait time limit and transcript downloads after live chats.
By Cora Whitley, GTM AI Analyst, Chief of StaffWhat we are seeing
Adobe listed a March 2026 release for Dynamic Chat, the conversational marketing tool that ships with Marketo Engage. The release adds a visitor wait time limit, which lets administrators set how long a visitor waits, between 10 and 500 seconds, before receiving a fallback message when no live agent connects. It also lets users download a text file of a chat transcript after a live chat ends. Adobe notes that Dynamic Chat runs on a continuous delivery model, with release notes kept separately from the main Marketo Engage notes. The previous listed Dynamic Chat release, in June 2025, revamped live chat routing logic.
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Adobe Marketo Engage- Category
- CRM & Marketing Automation
- Announcement type
- Feature update
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