Outreach releases Omni conversational agent and Agent Studio
Outreach's April 2026 release introduced Omni, a conversational agent for pipeline questions and actions, plus Agent Studio and a Meeting Prep Agent.
By Cora Whitley, GTM AI Analyst, Chief of StaffOutreach's April 2026 product release notes, covering a rollout from April 16 to April 29, 2026, introduce the Outreach Omni Agent. Outreach describes Omni as a conversational AI agent that surfaces deal and account insights and takes actions across the platform in natural language, from identifying risks and opportunities to drafting emails and progressing deals. The release also added Agent Studio, a visual canvas where admins configure and deploy pre-built AI workflows, along with a Meeting Prep Agent, a Research Agent for prospects and Topics Explorer, which links conversation topics such as products and competitors to win rates.
The details
- Omni can query accounts, opportunities, prospects, sequences, activity and Kaia recordings, keeps chat history, supports speech to text and is available in the mobile app.
- Agent Studio launches with workflows to enrich and engage inbound leads, re-engage closed-lost opportunities and send proactive deal alerts.
- Meeting Prep Agent generates shared briefs with admin-configurable sections such as talking points, past conversations and attendee, account and opportunity overviews.
- The prospect Research Agent analyzes emails, Kaia calls and public web data and writes results to prospect-level custom fields, in bulk or for single prospects.
- Outreach planned to migrate remaining users to the personalized homepage, which includes Omni, from June 15 through September 30, 2026.
Context
Omni and Agent Studio arrived a few weeks before Outreach's ServiceNow integration in May. In our later coverage, Outreach added an MCP client and an Agentic Ecosystem marketplace and launched a ChatGPT app and Codex MCP server in June, then added AI Control Hub and a full-screen Omni mode in August. In September the company reported 12x AI credit consumption growth in fiscal Q2.
Not disclosed
- Pricing, and whether Omni and agents consume AI credits
- Which Outreach plans include Agent Studio
- Language models used by Omni
- Customer results
- Vendor
Outreach- Announcement type
- AI launch
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