Outreach November 2025 release adds Call Agent and web search personalization

Outreach published release notes for a broad release shipping mostly from November 13 to December 11, 2025, with some items on their own dates. The release spans AI agents, sales engagement, conversation intelligence, forecasting and platform administration. New AI capabilities include Call Agent and web search inside AI personalization prompts. Smart Account Assist expands its analysis window. Forecasting adds a view of forecast changes between two dates and opportunity splits. Platform updates include Salesforce field-level security support and a guided CRM sync setup.

The details

• Smart Account Assist analysis expands to 80 Kaia calls, 500 emails and account fields, and separates buyer and seller speech.
• Outreach Calendar support in Outlook released December 4, 2025.
• Opportunity splits and Team Selling with Salesforce Opportunity Teams released December 18, 2025.
• Snowflake enrichment extends to standard and custom fields on opportunity records.
• The UI adds Chinese and Japanese language options.

Context

This release predates most of Outreach's 2026 AI announcements, including MCP server general availability on February 24, 2026 and the April 2026 release of Omni and Agent Studio. The personalized homepage introduced here later became mandatory, with the legacy 360 homepage deprecated between June 15 and September 30, 2026. Outreach later published a smaller December 2025 note covering Smart Deal Assist and account search changes.

Not disclosed

• Which features require add-on packages
• Pricing for Call Agent's AI voice voicemail drops
• General availability dates for the beta items