Salesforce Summer '26 Sales renames Lead Nurturing to Agentforce Engagement

Salesforce's Summer '26 Sales notes are organized by month from May to August 2026. May brought agent handoff and contact qualification for inbound agents, a Gemini app in beta, Einstein Conversation Insights data moving to the Salesforce Platform and email domain verification changes. June added methodology customization and prioritized suggestions in the Sales Workspace. July added prospecting agent configuration and external data vendors. August renamed Lead Nurturing to Agentforce Engagement and moved agent building to the new Agentforce Builder.

The details

• The Agentforce Engagement name applies from August 24, 2026 and requires the Agentforce Engagement add-on.
• Autonomous field updates apply only to licensed opportunity owners, according to a July note.
• Lightning Sync users must move from Exchange Web Services to Microsoft Graph before October 2026 and prepare for Lightning Sync retirement.
• The Sales Engagement Performance Dashboard is scheduled for retirement.
• Territory Planning gains a modernized interface and Sales Performance Management adds currency and quantity targets.

Context

In June 2026 Salesforce made its Piper and Hunter agents generally available to marketing teams and launched an Agentforce Help Agent. On August 31, 2026 it announced the Winter '27 release, and on September 3, 2026 it introduced Core, Advanced and Max editions. Salesforce reported Q2 fiscal 2027 revenue of $11.3 billion on August 26, 2026.

Not disclosed

• Pricing for the Agentforce Engagement add-on
• A general availability date for the Gemini app