Salesforce adds Agent Evals, API Evals and cost controls to Agent Fabric
Salesforce announced Agent Evals, API Evals and cost controls for Agent Fabric, its control plane for governing AI agents across platforms. Several cost and policy features are generally available now, with evals entering beta in November 2026.
By Cora Whitley, GTM AI Analyst, Chief of Staff
Image: Salesforce press materials, from the announcement
On October 27, 2026, Salesforce announced Agent Evals, API Evals and advanced cost controls for Agent Fabric, its platform for discovering, managing and governing AI agents regardless of where they are built. The company says the additions bring continuous evaluation and automated intervention into the same control plane, so teams can detect quality drops or spending spikes and respond with predefined actions, including human approval where policy requires it. Salesforce also announced a Custom Agent Scanner and Open Policies for Federated API Gateways. Availability varies by feature, from generally available today to general availability in January 2027.
The details
- Agent Evals: beta in November 2026, generally available January 2027; evaluates agents, LLMs and MCP servers in production.
- API Evals: beta in November 2026, generally available January 2027; builds tests from API specifications.
- FinOps Dashboard, Model Wallet and Cost Optimization Policies are generally available now; Salesforce cites up to 75% token reduction in test scenarios.
- Agent Kill Switch is generally available now; a triggered version is planned for January 2027.
- Custom Agent Scanner is in beta now; Open Policies for Federated API Gateways covers Azure, Apigee and Kong gateways and is generally available.
- Salesforce says Agent Fabric handles over 1.2 billion requests daily.
Context
The update follows a run of Salesforce AI announcements in fall 2026, including AIforce and the Koa CRM reasoning model on September 15 and Dreamforce agent releases detailed September 28. In October the company also agreed to acquire Loops and Braze. Agent Fabric sits within the MuleSoft organization, according to the executive quoted in the story.
Not disclosed
- Pricing for Agent Evals, API Evals and the cost-control features
- Which editions or licenses include Agent Fabric
- The test conditions behind the 75% token reduction figure
- Which third-party agent platforms are supported out of the box
- Vendor
- Salesforce
- Category
- CRM & Marketing Automation
- Announcement type
- Feature update
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