Salesforce introduces Core, Advanced and Max editions with bundled Agentforce

Salesforce introduced Core, Advanced and Max editions for Agentforce Sales, Agentforce Service and Agentforce Industries, sold as a single purchase. According to the announcement, every edition includes Agentforce AI capabilities such as Account Research and Agentforce Coworker, Slack and Slackbot, embedded agentic analytics, data security and Premier Success Plans. Core editions include 500,000 Flex Credits, Advanced editions 1 million and Max editions 2.75 million. List prices are $195, $395 and $550 per user per month, and Max keeps the same price as the earlier Agentforce 1 Edition. Existing Agentforce 1 customers can upgrade to Max at no extra cost.

The details

• Pricing: Core $195, Advanced $395 and Max $550 per user per month.
• Flex Credits included: 500,000 (Core), 1 million (Advanced) and 2.75 million (Max).
• Agentforce Help Agent with outcome-based pricing is included in Advanced and Max; Service Rep Assistant, Workforce Engagement and IT Service are in Max.
• Max editions will later include an allocation for Headless 360 capacity, according to Salesforce.
• New Agentforce Industry Edition pricing takes effect later in the fall, and existing pricing on legacy editions is unchanged.
• Salesforce says availability varies by region and is governed by customer agreements.

Context

This is the packaging change that preceded a run of Salesforce announcements in our coverage, including the Fin acquisition close (September 10), AIforce and the Koa reasoning model (September 15) and Dreamforce agent releases (September 28). It followed the Winter '27 release on August 31, which added a Marketing Goals Agent.

Not disclosed

• Industry Edition prices
• Cost of additional Flex Credits beyond the included amounts
• Date when Headless 360 capacity is added to Max