Factors.ai moves Agents and Scout to a single shared AI credit pool

Factors.ai's April 2, 2026 release note entry, filed under Platform, describes a change to how customers buy AI capacity. Agents and Scout, which previously had separate add-ons, now share a single credit pool. The company gives 100,000 credits as the recommended starting point for customers using both and says all older separate add-ons are archived. Over the following months the release notes added more credit-related changes, covering visibility into consumption, higher limits and a revised calculation method that the company says lowers credit use for the same work.

The details

• Agents and Scout share one credit pool as of April 2, 2026.
• Factors.ai recommends 100,000 credits as a starting point for Scout and Agents customers.
• Older separate add-ons for the two products are archived, according to the entry.
• April 13, 2026: credit consumption by Scout and Agents became visible in Scout and in Usage and Billing.
• June 16, 2026: the company said Scout Assistant and Agents credit limits increased five times.
• September 3, 2026: credit calculation began reflecting LLM pricing for reused context, which the company says lowers credit use, especially in longer conversations.

Context

Most Factors.ai stories GTM Tech News has run this year concern Scout and agent features, including Scout Routines and an AI planner for research agents in July 2026 and field-level campaign change tracking in Scout in September 2026. This entry covers the commercial model behind those features. On April 10, 2026, the company also said Agents were now live inside Scout, grouping Agents, Assistant and Apps under the Scout name.

Not disclosed

• The price of a credit or of the recommended 100,000-credit starting point
• How existing add-on customers were migrated to the shared pool
• How many credits typical Scout and agent tasks consume