UserGems adds contact-level intent and transparent scoring to its platform

UserGems announced a set of enhancements to its AI Command Center platform, dated February 10, 2026 in our coverage. The release lists contact-level intent detection across more than 42,000 topics, transparent A-to-D scoring for accounts and contacts that shows which signals contributed, LinkedIn ad audience sync that adds and removes contacts as signals change, and a Gem-E Chrome extension that shows signals and closed-lost insights inside CRM records. The company says its Gem-E agent now writes multi-step sequences using signals, CRM data and past calls and emails, and that teams can adjust messaging through a chat interface. New capabilities roll out through Q1 2026, according to the release.

The details

• Contact-level intent covers 42,000-plus topics with rolling 7, 30 or 60 day windows.
• Scores run from A to D using CRM data, ICP criteria and signals, with adjustable weighting.
• UserGems claims 80 percent-plus match rates for LinkedIn audiences against a 30 percent industry average.
• The company claims Gem-E sequences get 6 to 20 percent reply rates against an industry average of 1 to 2 percent.
• AI Research for closed-lost revival pulls past emails, call insights and objections into messaging.
• Named customers include Mimecast, Workday, Salesloft and Sendoso.

Context

This is the second UserGems item in our coverage, one week after the company repositioned its platform as an AI Command Center on February 3. Later coverage includes Research, Orchestration and other Gem-E agents announced at UserGems Insiders in April and a UserGems MCP for running the platform from Claude and ChatGPT on September 18, 2026.

Not disclosed

• Pricing or which plans include the new features
• Specific rollout dates within Q1 2026
• Methodology behind match-rate and reply-rate figures
• Source of the intent topic data