Sendoso rebuilds message templates as Saved Messages
Sendoso's July 2026 update replaces Templates with Saved Messages, a searchable hub where managers share approved Company and Team messages and senders apply them, available on all plans.
By Cora Whitley, GTM AI Analyst, Chief of StaffIn July 2026, Sendoso replaced its Templates feature with Saved Messages. The company describes it as a searchable hub for reusable gift messages that managers can standardize across teams. Senders can browse a library of ready-to-use templates and apply them to sends. Sendoso says the hub is meant to give every rep approved messaging from day one and to stop teams rewriting messages that already work. Saved Messages later appears inside the redesigned October 2026 send flow alongside a character counter and SmartMessage.
The details
- Formerly called Templates.
- Messages are organized at personal, team and company levels.
- Filters cover use case, ownership and status.
- Available on all Sendoso plans; AI-generated messaging requires Core, Advanced or Enterprise.
Context
Saved Messages appears alongside SmartMessage, the AI message drafting feature Sendoso introduced in April 2026, in the October 2026 send flow redesign. Sendoso's June 2026 updates added Party Link management, a meeting booker and Salesforce-based gift policies. Sendoso added the Events Hub in August 2026. Its Sendoso MCP was listed as generally available in August 2026.
Not disclosed
- Whether existing templates migrate automatically
- Approval workflow for company-level messages
- Vendor
Sendoso- Category
- Gifting & Direct Mail
- Announcement type
- Feature update
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