Gong names Simon Frey chief customer officer as customers pass 5,000

Gong announced on March 4, 2026 that it had appointed Simon Frey as Chief Customer Officer, as its global customer base passed 5,000 organizations. Frey previously served as Senior Vice President of Customer Outcomes at Gong and now leads the company's global customer strategy. Alongside the appointment, Gong launched a unified Customer Office that combines its pre-sales and post-sales motions, with Frey at its head. Gong says it has scaled its Services and Consulting ecosystem fivefold using in-house experts and global systems integrators, and introduced a Revenue Architects team to work with customers on AI transformation.

The details

• Gong's customer base surpassed 5,000 organizations.
• Frey was previously Senior Vice President of Customer Outcomes.
• The Customer Office combines pre-sales and post-sales work.
• The Services and Consulting ecosystem grew fivefold, according to Gong.
• Procore's VP of GTM Strategy is quoted as a customer.

Context

This appointment came a week after Gong launched Mission Andromeda with Gong Enable (February 25, 2026) and two weeks before it named Joe FitzGerald chief legal officer (March 17, 2026). Gong later reported ARR above $500 million and growth above 55% (May 12, 2026). The Customer Office and Revenue Architects team were announced together with Frey's appointment as part of the same leadership change.

Not disclosed

• Who Frey reports to
• Size of the Revenue Architects team
• Which systems integrators are part of the services ecosystem